Job Description

 

Job Title: Personal Trainer

 

Reporting to: Gym Manager and Wellness Director

 

Education and Development: Extensive continued education

 

Main function of post: Deliver exceptional PT services in one of the country’s leading PT facilities

 

 

Key Attributes & Skills

• Level 3 Personal Training Qualification
• 5 years relevant industry experience
• Extensive & continued education post Level 3 PT qualification
• Have a growth mindset & passion for excellence
• Ability to deliver personalised and exceptional customer service
• Outstanding one to one and team communication skills
• A high level of administration – use of Microsoft Excel, Word and Outlook
• Must display professional tracking of client results & programs
• Passion for health and fitness, and ability to coach advanced exercises
• Immaculate presentation
• Professional, efficient, and punctual

 

Key Responsibilities

• Deliver PT services in line with projected targets
• Deliver KX 5* customer service and team support as required by the needs of the business.

 

Customer Service

• To deliver personal, and cross department customer service beyond member expectations – KX 5* Customer Service.
• Adhering to member interaction protocols.
• Deliver exceptional product knowledge of ALL gym equipment and functions.
• Develop and maintain professional and courteous relationships with all departments.
• Ensure up to date product knowledge on all KX services – Gym/Spa/Restaurant.
• Deliver key administration skills smoothly amongst co-workers and shift handovers.

 

Operations (note: this will be in close contact with fitness management team)

• Pre-book and plan holidays and holiday cover with line manager and adequate notice

 

KX Education and Continued Education

• Continually develop specific professional knowledge and skills as agreed with Gym Director
• Build your PT volume at KX via networking, promotion, and building relationships with other departments
• Participate in annual quality assurance process – Mid-year client data check and Annual observational assessment
•  Set an example for your Fitness Advisor and FAPT peers and support their development and role.

 

Communication, Additional Points and Responsibilities

• To understand and adhere to the health and safety and equal opportunities policies.
• Communicate effectively and regularly with your line manager to support and maintain a professional working dynamic within the fitness team and club.
• Attend additional service training sessions where required
• Deliver PT and class invoice by month end due date.
• To adhere to the rules and regulations: staff entrance, uniform, training times, gym, changing room use, member areas etiquette, and personal grooming.
• Provide your personal profile information – up to date bio and high-resolution pictures.
• Adhere to club rules on filming and photography – no filming permitted where members present or without permission.
• Any social media content or filming within the club must be pre-agreed and used to support promotion of staff PT services at KX and tagged accordingly.